Refund
Refund Policy
This Nalgene page explains returns, exchanges, and refunds in a store-specific format. This page applies specifically to nalganed.shop.
Nalgene: order problems
The following order problems guidance applies to the Nalgene storefront at nalganed.shop. If your delivery is damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.
Our approach at Nalgene to support
Customers using nalganed.shop can rely on the following Nalgene guidance about support. For return or exchange assistance, contact Support@Nalganed.shop or 5615698139.
What Nalgene customers should know about exceptions
Customers using nalganed.shop can rely on the following Nalgene guidance about exceptions. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.
refund timing at Nalgene
For Nalgene customers at nalganed.shop, this section explains refund timing. After the returned item reaches us and is inspected, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.
Nalgene: eligibility
Customers using nalganed.shop can rely on the following Nalgene guidance about eligibility. Customers receive a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.
condition of returns at Nalgene
Customers using nalganed.shop can rely on the following Nalgene guidance about condition of returns. The returned item should be packed safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.
Our approach at Nalgene to starting a request
Customers using nalganed.shop can rely on the following Nalgene guidance about starting a request. To start a return or exchange, contact us at Support@Nalganed.shop before sending the item. Once the request is approved, Nalgene will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.
Merchant Information
Business name: Nalgene
Brand name: Nalgene
Email: Support@Nalganed.shop
Phone: 5615698139
Physical address: 263 E Belknap St, Fort Worth, Texas, 76102, United States